Accelerate Your AWS Cloud Journey with Generative AI

Incorporate Generative AI and revolutionize your business using Amazon Bedrock.

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Amazon Consulting Partner

As an Amazon Select Consulting Partner and Amazon Marketplace Vendor, we use AWS's advanced AI technologies to address your customer service challenges, strengthen your partner relations, and make your employees more productive.

AWS Solutions

Amazon Bedrock Framework - Jumpstart Your Generative AI Journey

For companies embarking on their AI adventure. Work with our expert guidance, tapping into the potential of Gen AI for transformative customer and employee experiences. Our comprehensive framework and offerings pave the way for AI-driven innovations in customer service and internal processes.Designed to meet your organization where it's at - start with us to build a foundation, develop a proof of concept, or implement a new feature. Create AI that engages and delights, powered by AWS's advanced ecosystem.

  • Generative AI
    Discovery Workshop

    Take part in this free discovery workshop designed to guide you through the intricacies of integrating and maximizing the Amazon Bedrock framework within your organization.

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  • Generative AI
    Roadmap Creation

    Engage with our solutions architects to provide your organization with a detailed plan for integrating and maximizing the Amazon Bedrock framework within your technical and strategic landscapes to improve customer service.

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  • Generative AI
    Proof of Concept

    Work with 1904lab’s team of AI experts to bring your Generative AI customer service plans to life. Create a proof of concept using Amazon Bedrock to improve existing customer or partner experiences and/or improve employee productivity in your environments.

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  • Generative AI

    Unlock the full potential of your business with our comprehensive Amazon Bedrock Implementations service, designed to significantly improve both customer and partner experience, and employee productivity; tailored to your business unique needs and objectives.

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AWS Solutions to Optimize Your AI Infrastructure - Tailor and Improve Your Current Systems

To elevate your existing AWS capabilities - These offerings are to enhance your customer service framework with Amazon Bedrock Enabled Systems. These customized approaches allow for targeted improvements and additions to your ecosystem, capitalizing on AWS's strength to upgrade your AI infrastructure.

  • Generative AI
    Intent Classification

    Unleash the power of large language models (LLM) using Amazon Bedrock in your chat and voice bots to effortlessly elevate your bots abilities to understand your customer and what their needs are, in their own vocabulary, unlocking a new dimension of efficiency, user friendliness, and accuracy.

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  • Generative AI
    Corporate Chat

    Discover how to harness AI and LLMs for effective data retrieval from a custom data pool with our free demo. See how a chatbot specialized in your documentation utilizes open-source foundation models to deliver current, precise, and relevant data. Learn how to develop your secure, customized chatbot tailored to your unique organization's needs.

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  • Generative AI
    Self Service

    Leverage AWS contact center infrastructure to automate routine tasks, providing customers with quick and convenient self-service access. This offering enhances operational efficiency and customer satisfaction by ensuring personalized, 24/7 service availability.

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Real Success Story with 1904labs
How We Helped Ring Increase Self-service Adoption

Ring receives more than 8 million support contacts from their customers (or “Neighbors”, as they’re known) annually. At a cost of $1 per minute, this represented a significant expense for Ring. In order to reduce those expenses, Ring wanted to automate authentication while also deflecting simple calls to self service with an IVA.

Read about how Ring increased self-service adoption

Use AI to Enable Your Business

We can help you understand how to leverage Amazon Bedrock and Generative AI to solve your customer and partner service challenges, and enhance your employee experiences now. In our strategy session, we’ll start by understanding the main pain points for your business and customers and work with you and your teams to find ways that Generative AI and Amazon Bedrock can help you achieve your business goals.

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Our Insights